Schedule L: Booking Cancellations and Changes

Each Business on the Platform establishes its own policies regarding the notice period required for cancellations or changes to bookings. This policy will be communicated to Customers at the time of booking and is designed to ensure that both parties have a clear understanding of the terms.

Should a Customer need to modify or cancel a booking after the designated notice period, the Business may impose a late change or cancellation fee as per their stated terms. It is essential for Customers to be aware of these potential fees prior to confirming their booking.

In the event of a dispute relating to cancellation or change fees, the resolution responsibility lies directly between the Business and the Customer. Petboost provides the Platform for bookings but does not bear the burden of such disagreements.

For self-service bookings made through the Platform , Customers will be informed of the specific booking terms and any associated fees before finalising their appointment. This ensures transparency and informed consent.

When bookings are made over the phone or in person, and the Customer may not have had the opportunity to review the Business’ terms through the Platform , it is incumbent upon the Business to inform the Customer of their cancellation and change policy and any related fees. The onus to communicate these terms is with the Business, and not Petboost.

Schedule A: Acceptance of Platform Conditions - Access to the Platform

Petboost provides an online Platform at www.petboost.com.au (the "Platform") that allows Business of services in the pet industry to connect with Customers with a view to the supply of relevant services and goods (for example veterinary services, pet grooming, dog daycare boarding and training) (the “Deliverables”). 

The Platform is owned and operated by Petboost Proprietary Limited, ABN 46 640 246 279 ("Petboost®"). 

Business and Customers may apply to be registered as Members for access to the Platform (Members are also referred to as “you and your”). Your access to the Platform is conditional upon your acceptance and compliance with the terms and conditions herein ("Platform Conditions"). Your access to the Platform constitutes your agreement to be bound by the Platform Conditions. Petboost may amend the Platform Conditions at any time. To access the Platform , you must register as a Member, which allows you to create a profile showing the Deliverables you may be interested in acquiring as a Customer or providing as a Business. You must safeguard your password and are responsible for all access to the Platform conducted using your password.

Schedule B: Petboost’s Role as Platform Provider

Petboost’s role in providing the Platform is that of a third party contractor which provides the Platform as an online Platform to facilitate Members to meet online and to arrange the supply of Deliverables directly between each other. Petboost does not provide or acquire the Deliverables and is not an agent of a Member and is not responsible for a Member’s performance of its obligations to another Member (for example, for a Member’s supply or purchase of Deliverables) or for the accuracy of content or lawfulness of a Member’s Profile. Petboost’s responsibilities are limited to facilitating the availability of the Platform .

You must not suggest that Petboost endorses you, your Deliverables or your business. 

Schedule C: Your Membership and Profile

Your Petboost Membership and profile page will be created by you for your use of the Platform . You can have only one (1) active Petboost Membership and are to ensure the accuracy, lawfulness and currency of your Member and Profile information. Petboost may suspend or terminate your Petboost Membership and your access to the Platform , if your Petboost Membership or profile page is in material breach of any of the Platform conditions.

You are to safeguard your password and undertake not to disclose your password to any third party. You are responsible for any activity or action under your Petboost Membership or profile page, whether or not you have authorised such activity or action. You will immediately notify Petboost of any unauthorised use of your Petboost Membership or profile page. 

Schedule D: Communicating with you

Petboost's primary channel for member communication regarding services, bookings, and account matters is email, sent to your profile email address. In instances of payment issues, such as a declined card or payment processing errors, we'll send an SMS to your registered mobile phone number to ensure prompt attention to these urgent matters.

You can opt-in to receive SMS for other timely notifications related to your appointments, and you have the liberty to opt into additional communications for research and marketing, which are separate from essential service communications. If you wish not to receive SMS alerts at any point, you can adjust this preference in your profile settings.

For business members, this approach allows for the seamless coordination necessary for providing top-notch services. Petboost is committed to respecting your communication preferences and offers clear instructions as to how to modify these at any time.

Schedule E: Acquiring Deliverables from other Members

When you, as a Customer, are interested in purchasing services or goods (Deliverables) from a Business, you may initiate the transaction by lodging an enquiry through the Business's profile on the Platform . It is crucial for Businesses to note that once a Customer's booking is pending, the Business must not solicit a higher rate than the one displayed on your profile at the time the booking was made.

Businesses are to clearly indicate when the price listed is a starting point. For services subject to variation based on condition, handling, size, or labour—such as grooming services—the listed price must be prefixed with "From" to signify that the final cost may vary. This is to ensure transparency and compliance with Australian Consumer Law, providing Customers with an accurate understanding of potential costs.

As a Business, it is understood and agreed that Petboost operates solely as the facilitator of the Platform , not as an insurer or contracting agent. Any transactions or contractual relationships formed are exclusively between your Business entity and the Customer. Petboost does not participate in or become a party to any service agreement you enter into. You, as a Business, are responsible for your own actions and any shortcomings in relation to the Deliverables provided.

Furthermore, Petboost does not provide insurance for the Deliverables. The onus is on you, as a Business, to carry appropriate insurance as per industry standards and legal requirements. It is also incumbent upon you to ensure that all representations made about the Deliverables are accurate and meet all obligations as set out by the law, thereby safeguarding the trust Customers place in your Business and the Petboost Platform.

Schedule F: Deliverables Modifications

As a Customer, if you agree to any alterations to the originally requested services, you are accountable for the additional costs that may arise. It is important to ensure that you are fully aware of and consent to these updated charges and any associated taxes.

Business must present Customers with a revised invoice detailing any changes to services or additional services rendered during an appointment. This invoice should be provided well in advance of the final payment, allowing Customers sufficient time to review the alterations.

Petboost acts solely as a venue for connecting Business with Customers and is not involved in any agreements or service modifications made between them. The responsibility to conduct such modifications transparently and in compliance with Australian Consumer Law rests with the Business. Customers should receive clear communication from Businesses regarding any service changes that could affect the final cost.

Schedule G: No Endorsement

Petboost does not endorse any Member, including pet owners, business owners, their Deliverables, or their respective Profiles. When deciding to engage in a transaction on the Platform , all Members – whether you're providing a service as a business or seeking services for your pet – must exercise due diligence and make their own judgement as to the competence and suitability of the other party.

It is important to understand that Petboost acts merely as a facilitator for transactions between Members and is not party to any agreement that may arise from the use of the Platform . As such, Petboost cannot be held liable for any breach of contract, loss, injury, or, in the unfortunate event, the death of a pet that may result from interactions with other Members.

In the event that you, as a pet owner or a business, seek legal remedy or hold another Member liable for any action or omission that has caused you loss or damage, your recourse will be limited to a claim against the specific Member or third party responsible for the breach of contract or wrongdoing. We strongly advise all Members to engage in transactions with caution and prudence, and Petboost must not be seen as an avenue for legal remedy or liability for such interactions.

By using the Platform , you acknowledge and agree that any attempt to impose liability on or seek any legal remedy from Petboost in relation to actions or omissions by other Members or third parties will not be pursued, in recognition of the fact that Petboost does not supervise or control the day-to-day actions of Members and their transactions.

Schedule H: Payments for Deliverables

In respect of Deliverables the Members agree to the use of Stripe Payments Australia Pty Ltd ACN 160 180 343 (“Stripe”) to process payments between Customers and Business and between Business and Petboost. The Business agrees that it is a pre-condition of the Business becoming a Member, that Business must have demonstrated to Petboost that the Business satisfies Stripe’s underwriting policies. The Business agrees to comply with the relevant terms and conditions of Stripe’s contracts as set forth at https://stripe.com/au/legal being the Stripe Services Agreement Australia and the Stripe Connected Account Agreement.

The Business consents to Petboost’s disclosure to Stripe of, and to Stripe’s collection use retention and disclosure of, any information that Business provides to Petboost or that Stripe collects directly using cookies or other similar means in the processing of payments. For more information regarding Stripe’s use of data, see Stripe’s Privacy Policy.

On behalf of the Business, Stripe temporarily pre-authorises the Deliverables Fee and Platform Fee, 72 hours prior to each appointment commencing in the given timezone of the Business. If the customer chooses to cancel their appointment within the agreed cancellation period defined by the business, the pre-authorised funds are returned to the customer within 5-10 business days.

"Deliverables Fee" means the amount that is due and payable by a Customer to Business for the Deliverables supplied by that Business to the Customer including GST and may at the Business’s discretion include the Platform Fee, merchant card fee and processing fees. The Business alone, and not Petboost, is responsible for establishing the rates of Business’s Deliverables Fee as set forth in Business’s Profile. Deliverables Fees are non-refundable.

"Platform Fee" means the fee that Petboost charges a Business for the use of the Platform , including GST, which fee is calculated as a percentage of the relevant Business’s Deliverables Fee.

Schedule I: Payments for Deliverables to Businesses by Cash or Bank Transfer

Usually payments for Deliverables are processed through Stripe Payments Australia Pty Ltd, a secure online payment system. We strongly recommend this method due to its safety, trustworthiness, and compliance with anti-money laundering regulations. 

Our Platform terms allow for additional payment methods, specifically cash and bank transfers, should businesses choose to accept them. If Business opts to facilitate a payment through cash or bank transfer, Business accepts the following considerations:

  1. Trust and Safety: Payments made outside of Stripe may present certain risks. Petboost and Stripe cannot provide the same level of protection for disputes or fraudulent activities when payments are made through cash or bank transfers.
  2. Transaction Monitoring: Petboost may have limited visibility into transactions made through cash or bank transfers, which could make it more challenging to monitor for potential fraudulent or illegal activities.
  3. Tax Obligations: Business receiving payments are responsible for accurately tracking and reporting their income for tax purposes, in compliance with the tax laws.
  4. Refunds and Chargebacks: A chargeback is a reversal of a payment transaction, typically initiated by the payer's bank. Petboost and Stripe may have limited ability to facilitate chargebacks and refunds in the case of cash or bank transfers. Disputes related to payments must be resolved directly between the parties involved.

By choosing to accept cash or bank payments, Business accept these risks.

For cash or bank transfer payments the Platform Fee (being 1.2% of Business’s Deliverables Fee) Petboost shall invoice Business for each 28-day period. Business shall pay these Platform Fees within 7 days of receiving the invoice. An invoice unpaid for more than 14 days shall incur a late payment fee 1% of the invoice amount for each 28 day period for which they are unpaid. If an invoice is unpaid for more than 28 days, Petboost may suspend Business’s Platform Access.

Schedule J: Bookings

If a booking is requested by a Customer for a Business’s Deliverables via the Platform, Petboost shall inform the Business by email of that booking request. The Business may choose to accept or reject the booking request at Business’s discretion. When the Business accepts a booking requested by a Customer, Petboost will send Customer and Business an email confirming that booking, and provide each party with each other’s contact details.

Schedule K: Business & Customer Responsibility for Bookings

The Business, not Petboost, is solely responsible for honouring any accepted bookings and supplying any Deliverables which have been agreed through the Platform .

If you, as a Customer, choose to enter into a transaction with a Business for supply of Deliverables, you agree and understand that your agreement for the supply of those Deliverables is with the Business and you agree to accept any terms, conditions, rules and restrictions associated with such Deliverables agreed with the Business.

You acknowledge and agree that you as Customer, and not Petboost, will be responsible for performing the Customer obligations under any such agreement, that Petboost is not a party to such agreement, and that Petboost has no contractual liability arising under any such agreement.

Schedule L: Booking Cancellations and Changes

Each Business on the Platform establishes its own policies regarding the notice period required for cancellations or changes to bookings. This policy will be communicated to Customers at the time of booking and is designed to ensure that both parties have a clear understanding of the terms.

Should a Customer need to modify or cancel a booking after the designated notice period, the Business may impose a late change or cancellation fee as per their stated terms. It is essential for Customers to be aware of these potential fees prior to confirming their booking.

In the event of a dispute relating to cancellation or change fees, the resolution responsibility lies directly between the Business and the Customer. Petboost provides the Platform for bookings but does not bear the burden of such disagreements.

For self-service bookings made through the Platform , Customers will be informed of the specific booking terms and any associated fees before finalising their appointment. This ensures transparency and informed consent.

When bookings are made over the phone or in person, and the Customer may not have had the opportunity to review the Business’ terms through the Platform , it is incumbent upon the Business to inform the Customer of their cancellation and change policy and any related fees. The onus to communicate these terms is with the Business, and not Petboost.

Schedule M: Additional Waivers and/or Terms Imposed by the Business

Businesses operating on the Platform have the discretion to implement their own additional terms, conditions, and/or release of liability waivers (collectively "Additional Terms") that Customers must agree to as a condition of booking specific services.

1. Responsibilities of the Business:

  • Businesses are responsible for creating, managing, and enforcing their Additional Terms independently of Petboost.
  • When bookings occur outside the Petboost Platform , whether by phone, email, or face-to-face, Businesses must ensure that Customers are presented with and agree to these Additional Terms through a separate process that the Business provides.
  • Businesses should retain records of these agreements as proof of the Customer's consent to the Additional Terms.

2. Responsibilities of the Customer:

  • Customers are responsible for reading, understanding, and agreeing to the Additional Terms provided by the Business before finalising their booking.
  • Consent to these Additional Terms is a prerequisite for the provision of the service by the Business, and the Customer’s agreement is to be secured independently of Petboost’s Platform when not booking online.

3. Liability of Petboost:

  • Petboost holds no liability and plays no role in the creation, content, or enforcement of any Additional Terms that a Business may require.
  • Any agreement made between a Customer and a Business regarding Additional Terms is considered a separate contract, independent of Petboost.
  • Petboost’s Platform does not facilitate the storage, management, or verification of these Additional Terms and their acceptance.

Customers and Businesses must acknowledge that any Additional Terms agreed upon are strictly between them and are separate from their use of and interaction with the Petboost Platform . Petboost's terms and conditions govern use of the Platform only and are not applicable to any Additional Terms imposed by the Business.

Schedule N: Data Management Policy

1. Business Data Ownership

  • Any data that a business imports to the Petboost Platform, including historical data from prior systems, remains the sole property of the business. This encompasses all business-specific content such as customer records, transaction histories, customer interaction logs, service customization details, appointment scheduling patterns, marketing and promotional data, financial reports and forecasts, staff performance metrics, and details of customer loyalty programs. Additionally, this includes operational data including services, pricing, opening hours, working hours, team member details, and business rules transferred to Petboost.

2. Protection of Personal Information

  • Personal information embedded within business data belongs to the individual concerned. Under privacy law, individuals are entitled to protection of their personal information. Businesses must handle this personal information with the utmost confidentiality and in compliance with applicable privacy laws.

3. Operational Data

  • Aside from customer-specific information, all operational data related to the business does not constitute personal information and remains under the business’s ownership. However, businesses must treat such data as confidential and are free to share it only under obligations that respect confidentiality agreements and privacy laws.

4. Pet Owner Data Ownership

  • Pet owners exclusively own the data they produce while using the Petboost Platform . This includes the creation and updating of profiles, booking appointments, and managing personal and pet information and service preferences. Pet owners have the explicit right to modify or request the deletion of their data at any time.
  • Owners are responsible for ensuring the accuracy and currency of this data to uphold service quality and comply with health standards.

5. Transactional Data

  • All transactional data created through Platform activities, such as appointment records, invoice line items, and payment histories, is owned by the business. This ownership ensures that businesses can independently manage their financial records and maintain compliance with regulatory requirements.

6. Internal Notes and Business Intelligence

  • Businesses retain ownership of all internal notes and business intelligence data collected through their interactions on the Platform . This includes but is not limited to notes on customer preferences, operational efficiencies, and other sensitive information critical to business operations. This data is not shared with customers nor any other entities and remains confidential and proprietary to the business.

7. Data Synchronisation

  • Data synchronisation between the Pet Owner Experience Database and the Business Database occurs in a two-way process when a pet owner activates their account and begins transacting. This synchronisation ensures that both the business and the pet owner have access to the most current and relevant data. However, internal notes and business-specific intelligence maintained by the business are not included in the Pet Owner Experience Database, preserving the confidentiality of business-specific data.

8. Data Export and Deactivation

  • Businesses have the right to deactivate their accounts and export their data from Petboost at any time. This includes comprehensive access to all business-specific data produced and maintained by the business such as customer records, appointment histories, employee details, internal business notes, business rules, services and operational settings.

9. Data Accuracy and Updates

  • Pet Data: Pet owners must keep their data up-to-date to ensure effective service delivery. Petboost may prompt regular data review and updates.
  • Business Data: Businesses are required to maintain accurate and current listings and pricing information. Any changes must be promptly reflected on the Platform .

10. Data Removal and Retention

  • The Business may request the removal of its data.
  • Petboost will retain only essential information related to appointments and payments, strictly for the period required by legal and tax compliance regulations. This includes details of the appointment timing and payment transactions but excludes any business-specific, internal operational data, such as internal notes and attachments.
  • Customer and pet information will be retained only when the customer and their pet actively use their account to manage appointments and payments themselves.
  • Upon termination of this Data Agreement, Petboost will promptly hand over and return to The Business all remaining data, excluding legally required records. All business-specific internal notes, including notes about customers or appointments, will be permanently deleted. Petboost will provide assistance to The Business to enable the export of data so that it can be accessed and imported by another provider.

11. Data Access and Control:

  • Pet Data Access: Pet owners have rights to access and correct their data through their user dashboard.
  • Business Data Management: Businesses can access and update their data to ensure accuracy. This includes correcting any data inaccuracies.

12. Responsibilities in Case of Data Misuse

  • Pet Data Misuse: Any misuse of pet data by Businesses or third parties will result in corrective actions and potential penalties at law.
  • Business Data Protection: Businesses are obligated to protect the data they access, particularly sensitive pet owner information, adhering to strict data protection standards.

13. Analysis of Anonymised Data

  • Petboost may analyse anonymised data for internal purposes, such as improving Platform functionality and user experience. This data is devoid of any personally identifiable information and is not shared with external parties or used for any purpose outside of Platform enhancement.

Schedule O: Intellectual Property

The Platform, including all associated intellectual property rights, are the exclusive property of Petboost.

Members retain ownership of intellectual property rights in content that Members post in their Member Profile (“Content”). Members grant to Petboost, a non-exclusive, irrevocable, perpetual, worldwide, royalty free, transferable licence to use, reproduce, modify, adapt, publish or communicate to the users of the Platform the Content of their Member Profile in connection with the Platform and for the reasonable purposes of Petboost’s business (including marketing) and the right to sub-license these rights.

Petboost's marketing activities include customer analytics, behavioural analytics, customer segmentation, pet industry analysis, and user experience research. Members confirm that they hold the necessary rights to permit these uses and assert that such activities will not infringe on any intellectual property rights, nor will they be defamatory, deceptive, misleading, or breach any laws. Furthermore, members guarantee that the content of their Member Profile complies with these conditions.

Members waive in respect of Content of their Member Profile, unconditionally and irrevocably, their rights of integrity and attribution of authorship and not to have authorship falsely attributed. Petboost may monitor or review the Content of Member Profile but is not obliged to do so. Petboost may take remedial action in respect of any Content that Petboost reasonably considers is in breach of any of the Platform Conditions.

Subject to your compliance with the Platform Conditions, Petboost grants you a limited, non-exclusive, non-transferable licence, to access, view and download or copy only such of a Member Profile as is necessary for the purposes of acquiring Deliverables from or supplying Deliverables to that Member by means of the Platform . You have no right to sublicense the rights hereby granted.

You must not use, copy, adapt, modify, prepare derivative works based upon, distribute, licence, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit any of the Platform, a Member Profile or Content, except as expressly permitted by the Platform Conditions. 

Schedule P: User Conduct

You must not in respect of the Platform, the Deliverables or the Content:

  1. violate any law;
  2. use manual or automated software, devices, scripts, robots, backdoors or other means or processes to access, "scrape," "crawl" or "spider" the Platform ;
  3. access or use the Platform or any of the content of the Platform ("Platform content”): (i) in any way that is inconsistent with Petboost’s Privacy Policy; or (ii) in any way that otherwise violates a privacy right or any other right of a Member or any other third party;
  4. use the Platform, or the Platform content for any commercial or other purposes that are not expressly permitted by these Platform Conditions or in a manner that falsely implies Petboost endorsement, or otherwise misleads others as to your association with Petboost;
  5. copy, store or otherwise access or use any information contained on the Platform or in the Platform content for purposes not expressly permitted by these Platform Conditions;
  6. infringe the rights of Petboost or the rights of any other person or entity, including without limitation, their intellectual property, privacy, publicity or contractual right;
  7. interfere with or damage our Platform, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, backdoors, packet or intellectual property spoofing, forged routing or electronic mail address information or similar methods or technology;
  8. use our Platform to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or Member numbers;
  9. use our Platform or Platform content in connection with the distribution of unsolicited commercial email ("spam") or advertisements unrelated to the Deliverables;
  10. "stalk" or harass any other user of our Platform or collect or store any personally identifiable information about any other Member other than for purposes of transacting as a Petboost Business or Customer;
  11. register for more than one Petboost Membership or register for a Petboost Membership on behalf of an individual other than yourself;
  12. contact another Member for any purpose other than asking a question related to the supply of Deliverables, or the Member's use of the Platform, or the Deliverables;
  13. recruit or otherwise solicit a Member to join third-party Deliverables or websites that are competitive to Petboost, without Petboost's prior written approval;
  14. recruit or otherwise solicit any Member to join third-party Deliverables, applications or websites, without our prior written approval;
  15. impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;
  16. use automated scripts to collect information from or otherwise interact with the Platform ;
  17. use the Platform or the Platform content to find a Member and then acquire or supply Deliverables independent of the Platform, in order to circumvent the obligation to pay a Platform Fee or for any other reason;
  18. as a Member, submit any false or misleading information, including price information, or submit a price that you do not intend to honour;
  19. violate any of the Platform Conditions;
  20. engage in disruptive, circumventive, abusive or harassing behaviour in any area or aspect of our Platform or the supply of Deliverables;
  21. post, upload, publish, submit or transmit any Platform content that: (i) infringes, misappropriates or violates a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances;
  22. systematically retrieve data or other content from our Platform to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise;
  23. use, display, mirror or frame the Platform or the Content, or any individual element within the Platform, or the Platform content, or the layout and design of any page or form contained on a page in the Platform ;
  24. access, tamper with, or use non-public areas of the Platform, Petboost’s computer systems, or the technical delivery systems of Petboost’s providers;
  25. attempt to probe, scan, or test the vulnerability of any Petboost system or network or breach any security or authentication measures;
  26. avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Petboost or any of Petboost's providers or any other third party (including another user) to protect the Platform, Deliverables, Application or Platform content;
  27. forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Platform, or the Platform content to send altered, deceptive or false source-identifying information;
  28. attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Platform, or the Platform content;
  29. advocate, encourage, or assist any third party in doing any of the foregoing; or
  30. accept or make a payment for Deliverables acquired in respect of the Platform, outside of the Platform.

Schedule Q: Termination or Suspension of Site Access

Your access to the Platform shall be for a 30-day term, at the end of which it will automatically and continuously renew for subsequent 30-day terms until you or Petboost terminate your access to the Platform as described below.

You may terminate your access to the Platform at any time via the "Deactivate Membership" feature on the Platform in your Membership Settings on your profile or by sending us an email. Your termination of your access to the Platform is treated as a cancellation of any accepted bookings for which you are either a Business or a Customer. If you are a Customer, the Booking Cancellations provisions of the Platform Conditions apply on the basis that the booking cancellation occurs when you terminate your access to the Platform. If you are a Business, you will be liable to compensate Customer for any losses Customer incurs as result of your cancellation of the accepted booking.

Petboost may terminate your access to the Platform for convenience at any time by giving you 30 days' notice via email to your registered email address.

Petboost may immediately, without notice terminate your access to the Platform or deactivate your Member Profile if:

  1. you have materially breached any of the Platform Conditions, including any breach of your warranties outlined in the Platform Conditions or breach of the "User Conduct" provisions in these Platform Conditions, 
  2. there is inaccurate, fraudulent, misleading, deceptive, outdated or incomplete information in your Member Profile, 
  3. you have violated an applicable law, regulation or a right of a third party, or 
  4. Petboost believes in good faith that such action is reasonably necessary to protect an interest of another Member, Petboost or a third party, to prevent fraud or misleading or deceptive conduct, to assess risk, to secure the Platform or to investigate.

In addition the Platform may deactivate your Member Profile if you receive poor ratings from Customers or Business.

In case of termination or deactivation of your Member Profile, you will be given notice of any measure by Petboost and an opportunity to resolve the issue to Petboost's reasonable satisfaction.

If your access to the Platform is terminated or any of the measures above are taken: 

  1. we may (i) communicate to your Business or Customers that a pending or accepted booking has been cancelled, (ii) refund your Customers in full for any and all accepted bookings, (iii) support your Customers, on an exceptional basis, in finding potential alternative Deliverables, and (iv) you will not be entitled to any compensation for accepted bookings that were cancelled; 
  2. you must not register a new Petboost Membership or a Member Profile;
  3. you must not attempt to access or use the Platform, whether by another Petboost Membership or another Member Profile or otherwise howsoever;
  4. we do not have an obligation to delete or return to you any of your Content of your Member Profile, including but not limited to any reviews or feedback;
  5. you are not entitled to a restoration of your Petboost Membership or any of the Content of your Member Profile.

Schedule R: Limitation of Liability

Your use of the Platform is at your risk. Petboost has no obligation to screen any Member or to review the performance of a Member in respect of the Deliverables or similar Deliverables in other situations, but may at its discretion conduct such screening or review. If Petboost chooses to conduct such checks, to the extent permitted by law, you accept that such screening or review may not identify prior misconduct by a user or ensure that a user will not engage in misconduct in the future.

Petboost will use reasonable care and skill in providing the Platform. However, in view of the nature of the Platform and computer and telecommunications systems (including Petboost’s reliance on systems and Deliverables that Petboost does not own or control), Petboost cannot promise that the Platform will be continuously available or virus or fault free or that there will not be any misalignment of content or misrepresentation in a Member’s profile. 

Except as set out under this section, Petboost may be liable to you for breach of contract or negligence under the principles applied by the courts.

Petboost is not liable for any loss or damage to the extent that it is caused by you.

To the maximum extent permitted by law, Petboost excludes any liability to you that may otherwise arise as a result from your use of the Platform.

If Petboost is not entitled by law to exclude liability arising from breach of a statutory duty or other legislation, then to the extent Petboost is permitted to do so Petboost limits that liability to resupply the use of the Platform.

You are liable to Petboost for your breach of the Platform Conditions or negligence under the principles applied by the courts.

You are not liable to Petboost for any loss to the extent that it is caused by Petboost.

Subject to the foregoing; Platform Content is provided "as is," and Petboost makes no warranty that the Platform or the Platform Content will be available on an uninterrupted, secure, or error-free basis. Petboost makes no warranty regarding the quality of any Member Profile, the Platform content, the alignment of Platform content in a Member’s Profile, or the accuracy, timeliness, truthfulness, completeness, or reliability of any content obtained through the Platform.

You are solely responsible for all of your communications and interactions with other users of the Platform and with other persons with whom you communicate or interact as a result of your use of the Platform, including other Members. Petboost does not make any attempt to verify the statements of users of the Platform or to review or check any the accuracy or completeness of any Member Profile. Petboost makes no representations or warranties as to the conduct of users of the Platform or their compatibility with any current or future users of the Platform.

You agree to take reasonable precautions in all communications and interactions with other users of the Platform and with other persons with whom you communicate or interact as a result of your use of the Platform including, but not limited to Members, particularly if you decide to meet offline or in person regardless of whether such meetings are organised through the Platform. Petboost explicitly disclaims all liability for any act or omission of any Member or other third party.