Petboost Privacy Policy

Depending on the particular circumstances, Petboost may collect and hold a range of different information about you. This can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number), occupation, username or password and information about how you use Petboost’s Deliverables.

Petboost may sometimes need to collect additional information as part of a user authentication process, such as when you want to speak to one of our customer service personnel who need to access your Membership.

Petboost may collect your information online in your capacity as a Member. If you choose not to provide certain information about you, Petboost may not be able to allow you to use the Site.

Petboost may store your information in electronic format, in Petboost’s storage facilities which may be owned and operated by Petboost’s service providers. Petboost takes the privacy and security of your information seriously and we are committed to maintaining the security of your information under our control.

While Petboost takes these steps to maintain the security of your information, you should be aware of the range of information security risks that exist today and take appropriate care to help safeguard your information.

Petboost may use your information for a range of different purposes, including:

to provide the Site to Members, to provide Members with information about the Site, to assist Members with enquiries, to enhance Members’ experience of the Site
to administer and manage the Site
to facilitate payment for Deliverables Fees (including refunds and adjustments) and for Site Fees
to gain an understanding of Members’ needs for the Deliverables or Supplier’s ability to provide the Deliverables, to improve or develop Supplier’s Deliverables, or to conduct Customer analytics, behavioural analytics, Customer segmentation, pet industry analysis and user experience research.
to monitor Site use, quality and performance, and to operate, maintain, develop, test and upgrade Petboost’s systems and infrastructure
to verify Members’ identity or to conduct appropriate checks for fraud
as required or authorised by law or any industry code or industry standard.

Petboost may also use your information so that we, our related entities and other business or commercial partners can promote and market products, Deliverables and special offers that we think will be of interest to you (which may include products, Deliverables and offers provided by a third party). This marketing may be carried out in a variety of ways (including by email, SMS/MMS, or social media or by customising on-line content and displaying advertising on the Site) and may continue after you cease acquiring any products or Deliverables from us until you opt-out.

We may disclose your information to third parties who provide Deliverables to us, including organisations and contractors that assist us with the purposes for which we use your information. These Deliverables include:

support Deliverables
information technology and network Deliverables
market research and marketing Deliverables

We may also disclose your information:

to your authorised representatives or advisers, or when you ask us to do so
our related entities or our business or commercial partners
to telecommunication and information service providers
to other organisations as required or authorised by law
to the Government’s National Document Verification Service, to verify the validity of any Government issued documentation you provide as proof of identity (for example, to check a Drivers Licence, Medicare, Passport etc.).
as required or authorised by law, including to law enforcement and national security agencies, and other government and regulatory authorities
to third parties who assist us to manage or develop our business and corporate strategies and functions
for the purposes of facilitating or implementing a transfer/sale of all or part of our assets or business
to third parties as required by or in accordance with any industry code or industry standard.

The cloud service where we store your information may be based outside Australia.

If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us via the Help Section in your Membership or email help@petboost.com.au so that we can consider and respond to your request.