A Booking Experience Your Customers Will Love
50%+ of appointments booked by customers. 70%+ booked after hours. That's your front desk freed up to focus on pets instead of the phone. Progressive info collection, smart eligibility filtering, and real-time availability, all 24/7.
Try the Booking Experience Yourself
Experience the full booking journey with Hound Health Bondi. See how progressive information collection and smart eligibility filtering work in practice.
Try the booking experience
Click below to open in a new tab and interact with the form
See the Journey Step by Step
From phone number to confirmed booking. Every step designed to minimise friction while collecting what you need.
Instant customer recognition
Start with Your Phone
Just a phone number to start. We instantly detect if you're a returning customer with saved pets and preferences.
Just enough for smart filtering
Add Your Pet's Basics
Pet name, suburb, and optionally weight. That's all we need to show you exactly which services your pet is eligible for.
Smart filtering in action
See Only Eligible Services
Before showing any availability, we check weight limits, breed restrictions, service areas, and more. You only see services your pet qualifies for.
Real-time availability
Pick Your Perfect Time
See actual available slots based on team schedules, resource capacity, and booking rules. No back-and-forth required.
Only after selecting a time
Complete the Details
Now you provide the rest: terms acceptance, payment method, care preferences, and attachments. All transparent, no surprises.
Collect What Matters, When It Matters
Traditional booking forms ask for everything upfront. We've flipped the script: collect minimal information to show availability, then gather the rest after time selection.
Before Selecting Time
Just enough for availability
- Phone number (customer detection)
- Pet name (personalisation)
- Suburb (mobile service filtering)
- ○Weight (optional, for size-based services)
After Selecting Time
Complete the booking
- Full name and contact details
- Terms & conditions acceptance
- Vaccination certificates
- Payment method & care preferences
Smart Eligibility Filtering
Before showing a single time slot, we check if the pet actually qualifies for the service. No more wrong bookings.
Weight-Based Filtering
Services with size limits automatically filter based on pet weight. Daycare capacity and grooming duration adjust accordingly.
Breed Restrictions
Optional breed restrictions per service. Customers only see services their breed is eligible for.
Service Area Validation
Mobile services validate suburb against your catchment area. No more bookings outside your travel zone.
Vaccination Checking
Check vaccination status before confirming. Block unvaccinated pets or allow with staff override.
Complete Transparency
No hidden fees, no surprise policies. Everything your customers need to know, shown before they book.
Clear Pricing
Complete price breakdown before booking. No hidden fees, no surprises.
Cancellation Policies
Policies displayed upfront. Customers know exactly what to expect.
Terms & Conditions
Custom business terms and service-specific waivers, accepted before booking.
Instant Confirmation
Real-time booking confirmation with calendar integration and reminders.
Upsell Like Uber Eats
Customers add nail trims, blueberry facials, and medication administration right from the booking flow. Research shows upselling increases revenue 10-30%.
Beautiful carousel prompts customers to add extras at checkout
Test It Yourself with Magic Availability Check
As a business owner, you can simulate exactly what your customers see. The Magic Availability Check mode uses the same availability engine as your booking portal.
"Why These Results?" Troubleshooter
See exactly what affects availability
- View team member schedules and conflicts
- Check resource capacity and bookings
- Understand booking rules and notice periods
- Visual requirements chain showing what's needed
Competitive Advantages with Petboost
These aren't trivial feature differences. They're architectural advantages that solve real customer pain points.
Lifecycle Automation
Automate as much or as little as you want, from booking to payment. With 50%+ of appointments self-service and 70%+ booked after hours, your front desk runs itself. Customers book, confirm, pay, and get reminded without a single phone call.
- Self-service booking 24/7
- Automated SMS & email reminders
- Terms & vaccination checks
- Payment pre-authorisation
- Automatic invoicing & receipts
- Auto-charge after service
Dual Booking Modes
Two modes for different workflows. Magic Availability Check handles availability-checked bookings with confidence. Quick Create gives you direct control to schedule without restrictions.
- Self-service with availability checks
- Direct diary control when needed
- Choose based on your workflow
- Best of both worlds
Seamless, Secure Payments
Get paid automatically. Built-in invoices branded with your logo, colours & ABN. Connect to Xero Bank Feeds for seamless accounting. We use Stripe under the hood to securely manage all payment processing.
- Card on File (auto-charge)
- SMS Payment Link
- In-Person Card Terminal
- Pre-Auth for No-Show Protection
- Branded Invoices with ABN
- Xero-ready accounting via Bank Feeds
Self-Service Packages
Customers buy 10-walk bundles at 3am, credits automatically apply at checkout. Lock in recurring revenue with zero admin work.
- 5, 10, 20-pack bundles
- 24/7 self-service purchase
- Automatic credit deduction
- Transparent balance tracking
Per-Resource Capacity
Never overbook your facilities. Set precise limits for every kennel, play area, grooming station, and van.
- Per-resource capacity limits
- Real-time utilisation tracking
- Colour-coded timeline
- Safety regulation compliance
Group Courses
Purpose-built for dog trainers. Not recurring appointments pretending to be courses.
- Course Templates
- Course Instances with real dates
- Enrolment tracking
- Attendance management
- Lifecycle management
Reporting & Intelligence
Dozens of automated insights analyse your revenue, team, services, customers, and geography. Period-over-period comparisons, forecasting, and ready-to-use email templates.
- Revenue & financial reports
- Team performance analytics
- Customer & geographic insights
- Automated forecasting
- Period-over-period comparison
- Marketing campaign ideas
Quick and Easy vs. Slow and Careful.
Booking should be fast: seven taps from start to confirmation. But accepting terms, confirming payment, and verifying identity should force a deliberate pause. We design both paths intentionally. Speed where it matters, friction where it protects.
Trusted by Australian Pet Businesses
"I could tell immediately that Petboost was something unique"
"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."
Hollywoof Walks
Hollywoof Walks
"The customer service is out of this world"
"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."
Sacha
My Dogs Daycare - QLD
"The automatic payments feature is a blessing"
"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."
Fion Chen
Fion's Dog Training - NSW
"I no longer have to chase clients for late payments"
"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."
Camille Hartnett
Trail Sniffers - NSW
"I haven't had a single missed payment or no-show"
"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."
Annika Le Rade
Hound Health Bondi - NSW
Related Features
Features that work with self-service booking.
Booking Experience Questions
Everything you need to know about the self-service booking experience.