Here's why pet businesses choose Petboost
We're not going to follow up with you unless you ask us to. No pressure. No sales calls. Just the facts.
Imagine you're starting a pet business.
You ask around. Everyone uses different tools: Square for payments, Calendly for bookings, Google Sheets for tracking, Mailchimp for email notifications, QuickBooks for invoicing.
What if there was one system built specifically for pet businesses? Not a generic booking tool retrofitted for animals. Not a human salon system pretending to understand pets. Something designed from day one for the Human → Pet(s) → Service relationship that defines every pet business.
That's what we built.
The 8 Pillars of a Healthy Pet Business
These are the foundations that separate thriving pet businesses from the ones who constantly chase their tail (pun intended). Every feature we build serves one of these pillars.
One System of Record
Stop juggling 8 tools
Most pet businesses piece together a patchwork: Square for payments, Calendly for bookings, Google Sheets for tracking, QuickBooks for invoicing. Eight tools. Eight logins. Eight monthly fees. Eight places where things can go wrong.
Petboost brings everything into one place. Bookings, payments, customers, pets, history. When a customer books, their payment is processed, their pet profile is updated, and your calendar reflects it instantly. No sync issues. No missing data. One source of truth.
Time Back in Your Day
Reclaim 20+ hours every week
We hear the same story from every pet business owner: "I love working with animals, but the admin is killing me." Taking booking calls mid-groom. Chasing invoices at 10pm. Playing catch-up on weekends that should be yours.
Petboost automates the repetitive work: booking confirmations sent instantly, reminders triggered automatically, payments collected without asking. Our customers tell us they reclaim 20+ hours per week. That's time for more appointments, better care, or simply getting your weekends back.
Money That Flows
Get paid without asking
The awkward payment conversation. The invoice that sits unpaid for weeks. The client who 'forgot' their wallet. Every pet business owner knows these moments. They're uncomfortable, they're time-consuming, and they shouldn't be your problem.
Card on file means payment happens automatically after service. Pre-authorisation holds funds before appointments so no-shows don't cost you. SMS payment links let clients pay from their phone. Money arrives without you lifting a finger or having an awkward conversation.
Stop Creating Unnecessary Invoices
A lot of businesses still do this out of habit, but under current ATO guidance it's genuinely more admin than necessary.
The Old Way
5 steps • 10+ min per sale
Create Invoice
Manually in Xero/MYOB
Wait for Payment
Days or weeks...
Receive Payment
Bank transfer or card
Match & Reconcile
Find invoice, match to bank feed
Generate Receipt
If customer needs it
Unnecessary duplication: You end up duplicating the same information across systems for no real compliance benefit under current ATO guidance.
The Petboost Way
2 steps • 0 min admin
Customer Pays
Card on file via Stripe
Done!
Clean data for your accountant
Tax invoice receipt?
Available on-demand from Customer Portal
Official Sources
These guidelines apply to Australian businesses registered for GST. Always consult with your accountant for advice specific to your situation.
Clients Who Book Themselves
24/7, while you sleep
You're mid-groom when your phone rings. A potential new client. Do you answer with wet hands? Let it go to voicemail and hope they don't call your competitor? This shouldn't be a dilemma.
Self-service booking means clients find your availability and book themselves, any time of day or night. Over 50% of Petboost appointments are now self-service. Over 70% happen after business hours. You wake up to a full schedule without playing phone tag.
A Schedule That Respects Capacity
Never overbook again
Overbooking is stressful. Double-bookings are embarrassing. Forgetting that Station 2 is out of service today? That's a problem. When capacity lives in your head, mistakes are inevitable.
Petboost tracks capacity for every resource: grooming stations, kennels, play areas, vehicles, staff. When Station 1 hits 4 dogs, it stops accepting bookings. When your large-dog area is full, clients see other options. The system prevents mistakes before they happen.
Records Your Accountant Loves
Every payment matches every booking
End-of-month reconciliation. End-of-year scrambles. "Which appointment was that $85 payment for?" When payments and bookings live in separate systems, your bookkeeper spends hours connecting dots that should already be connected.
Every Petboost payment is linked to its appointment. Branded invoices go out automatically. Stripe Bank Feeds connect to Xero for seamless reconciliation. Your accountant gets clean exports and fewer questions. Month-end takes minutes, not days.
Live Transactions
Every payment linked to its appointment
Happy Clients, Happy Pets
Remember every preference
"What blade does Bella need again?" "Does Max have any allergies?" "Which family is the Murphy family?" When client details live in your head or scattered notes, you end up asking the same questions twice. It doesn't feel professional.
Every pet has a profile with their history, preferences, vaccinations, and care notes. When Bella arrives, you see that she needs a #4 blade, has a hot spot on her left hip, and her mum prefers photos sent during the groom. No asking twice. Just great care.
A Business That Doesn't Need You 24/7
Systems that run without you
Can you take a day off without everything falling apart? Can you sleep through the night without checking your phone? For many pet business owners, the honest answer is no. The business runs on them, not on systems.
Petboost's automation means bookings confirm themselves, payments collect themselves, reminders send themselves. When you're on holiday, the business keeps running. When you're asleep, clients are booking. The goal isn't to replace the human interaction. It's to give you the choice.
While you sleep
Bookings confirmed at 2am
While on holiday
Business runs itself
While with family
No phone checking needed
Max (Golden Retriever) - Tomorrow 9am
Sarah M. - Appointment tomorrow
$85.00 - Bella (Poodle)
The goal isn't to remove you. It's to give you the choice.
Australian-owned, Australian-supported
We're not a US company with Australian customers. We're Australians who built software for Australian pet businesses.
Same timezone
Support that answers when you call, because we're actually here.
Local rates
1.7% + $0.30 Stripe processing. US companies charge 3-5%+.
Understands GST
ABN, GST, Australian compliance. Built-in, not bolted-on.
Co-designed
100+ Australian pet businesses shaped every feature.
We started Hound Health Bondi in 2018
We tried Square, Timely, Acuity. Great for humans, not built for pets. So during the 2020 lockdowns, we had 40+ conversations with pet business owners and built what we all needed.
Today, Petboost is built by a team that includes founders who sold software to ASX-listed companies, designers from Woolworths, and an advisor who still runs a pet business.
Read our full storyWhat we don't do
We believe in being upfront. Here's what Petboost isn't:
Not a POS/retail system
We don't do inventory, stock management, or retail sales. We focus on services.
Not a vet practice system
We're not clinical software. No prescriptions, no medical records.
Not a generic CRM
We're built for pets. If you're not in pet services, we're not for you.
Not everything to everyone
We do pet business management exceptionally well. That's our focus.
Ready to see it in action?
14-day free trial. No credit card required. Set up in under an hour.
Australian-owned and operated • Same-timezone support • Purpose-built for pet businesses