Product Updates
Admin Bookings Show as Confirmed
When you create a booking from the admin side, the confirmation email now correctly shows "Confirmed" rather than "Pending." The system properly distinguishes between client-initiated and admin-created bookings.
Mobile Performance Upgrade
A significant layout update that improves mobile loading times and resolves occasional white-screen issues, for a smoother experience on phones and tablets.
Simultaneous Edit Handling
When two team members edit the same appointment at the same time, the system now handles it gracefully with clear conflict resolution.
1-click Package Credit Swap
Easily swap package credits between services, giving your clients more flexibility with their prepaid packages.
Forecasting & Period Comparison
Compare your performance across time periods and see forecasted trends to plan ahead with confidence.
Improved Mobile Experience
Service badges, sticky navigation tabs, and mobile-optimised layouts throughout the pet owner portal for a smoother experience on any device.
Spotlight View Mode
A focused view in Mission Control that highlights what needs your attention right now.
Tier-First Stay Pricing
A new pricing model for boarding and stay services that lets you set prices by tier and period, with transparent per-day breakdowns for your clients.
Un-Cancel Appointments
Changed your mind? Easily reverse a cancelled appointment and restore it to its previous state.
Add-On Quantity Management
Pet owners can now adjust the quantity of add-on services when booking, like extra walks or treats.
Cancellation & No-Show Analytics
Understand your cancellation and no-show patterns with dedicated tracking, so you can take action to protect your revenue.
Self-Service Package Purchasing
Pet owners can now browse and purchase service packages directly from their portal, locking in value upfront.
Recurring Series Progress
Pet owners can now see how far through a recurring appointment series they are, with a clear visual progress indicator.
Reporting & Intelligence Suite
A brand new analytics dashboard with real-time insights, forecasting, and period comparisons across bookings, customers, financials, and services.
Price Change Detection
When service prices change, the appointment form now alerts you so you can decide whether to apply the new rate.
Archive & Unarchive
Cleanly archive team members and resources you are no longer using, and bring them back when needed.
Booking Confirmation Flow
Pet owners now see a clear confirmation step after completing a booking, along with pre-appointment requirements like vaccination certificates and payment details.
Previously Booked Services
The booking form now remembers your clients' usual services, making rebooking faster and easier for returning customers.
Real-Time Availability Checks
When pet owners book online, the system now checks slot availability in real-time to prevent double-bookings.
Bank Details on Invoices
Your bank details now appear on generated invoices, making manual payments clearer for your clients.
Service View Mode
A new way to view your day organised by service type rather than by team member.
Recurring Series Management
End a recurring series at any point, with clear visibility into all past and future appointments in the series.
Petboost AI Agent
Chat with your data, get insights, help and instructions better than ever. An experimental feature, in beta, opt in from your sidebar to try it.
No-Show Handling
Mark appointments as no-shows to track patterns and protect your revenue. Easily revert if a client reaches out.
Draft & Abandoned Booking Tracking
See which clients started a booking but did not finish, so you can follow up and help them complete it.
Payment Recovery Tools
Better tools to handle payment authorisation, stuck payments, and draft booking states so no revenue slips through the cracks.
Custom SMS & Email Messages
Send ad-hoc SMS and email messages to your clients directly from Petboost, with delivery tracking and status updates.
Google Review Link
Connect your Google Reviews link to your Petboost account and make it easy for happy clients to leave reviews.
Copy Working Hours Template
Save time setting up schedules by copying working hours templates between team members and resources.
Products Category
A dedicated category for retail products, separated from services so your product sales are tracked clearly.
Flexible Time Window Labels
When appointments use flexible time windows like "Morning" or "Afternoon", notifications now display those labels instead of specific times.
Appointment Padding & Capacity
Buffer time between appointments now counts toward capacity calculations, preventing overbooking and giving your team breathing room.
Service Category Customisation
Personalise your service categories with custom colours to match your brand and make your calendar easier to read.
Enhanced Drag-and-Drop
Smoother, more responsive calendar interactions when rearranging appointments.
Faster, More Reliable Notifications
We have upgraded our entire SMS and notification infrastructure for faster, more reliable delivery of confirmations, reminders, and custom messages to your clients.
Jump-Ahead Date Picker
Quickly jump to any date in the future when creating appointments. No more endless clicking through months.
Eligibility Overrides
Override standard booking eligibility rules for specific pet owners when exceptions are needed.
Client Introduction Email
A polished welcome email automatically sent when you add a new client, setting the right first impression.
Pet Breed Reference Data
Over 2,000 recognised breeds and attributes, making pet profiles richer and more useful for your team.
Multi-Word Pet Search
Find any pet instantly, even with multi-word names or complex search terms.
Faster Calendar Loading
The calendar now loads significantly faster, especially for businesses with large appointment volumes.