Your Central Source of Truth for Every Pet & Owner
A comprehensive hub for the pet's identity, care preferences & owner information: managed by you and the customer, all in one place.
From pre-paid packages to payment methods and appointments: everything pet & owner-related at your fingertips.
Key info at a glance: see pet attributes and care flags right on the calendar
Everything in one place: 8 tabs covering every aspect of the pet & owner relationship
Everything About the Pet & Owner
From their first visit to their lifetime value. Every detail organised into intuitive tabs.
Petprint Overview
The pet's identity dashboard. Favourite services, attributes, insurance info, microchip details, and care statistics at a glance.
- Service history & favourites
- Pet attributes & care flags
- Insurance & microchip info
- Visit statistics
Appointments
Complete appointment history and upcoming bookings. Toggle between single pet and all family pets with one click.
- Past & upcoming appointments
- Quick new appointment creation
- Family pet toggle
- Appointment status tracking
Packages
Pre-paid package balances, usage history, and redemption tracking. See remaining credits and package value at a glance.
- Package balance overview
- Usage & redemption history
- Remaining credits
- Package activity log
Sales
Complete transaction history for services, products, and add-ons. Track customer spending and purchase patterns.
- Transaction history
- Payment tracking
- Spending analytics
- Quick sale creation
Grooming Preferences
Detailed care instructions that persist across visits. Clipper blades, styling notes, and handling preferences.
- Clipper blade sizes
- Styling preferences
- Care instructions
- Behaviour notes
Vaccinations
Upload and track vaccination certificates with expiry dates. Auto-compliance checking for bookings.
- Certificate uploads
- Expiry tracking
- Health attributes
- Compliance status
Settings & Overrides
Per-customer policy overrides. Custom cancellation windows, deposit requirements, and booking preferences.
- Policy overrides
- Deposit settings
- Cancellation rules
- Booking preferences
Paperwork
Service agreements, waivers, and contracts. Track signed documents and pending paperwork requirements.
- Service agreements
- Digital signatures
- Document tracking
- Waiver management
Why Centralised Profiles Matter
Stop piecing together information from different places. Everything you need is in one profile.
Single Source of Truth
Every detail about a pet and their owner in one place. No more scattered notes or missing information.
Collaborative Management
Both you and the pet owner can update information. Customers manage their details via self-service portal.
Instant Context
Pet attributes, care notes, and history visible on every appointment. Staff always knows what they're dealing with.
Comprehensive Tracking
From first visit to lifetime value. Packages, sales, appointments, and preferences all tracked automatically.
Managed by You & The Pet Owner
Collaboration makes profiles more complete. Customers update their details while you manage business-side settings.
- Grooming preferences & care notes
- Policy overrides & deposit settings
- Staff notes & business observations
- Package assignments & credits
- Service-level overrides
- Contact details & addresses
- Pet information & photos
- Vaccination certificate uploads
- Payment methods on file
- Communication preferences
Beyond Basic Client Profiles
Most pet software offers simple client profiles with notes. Here's how Petboost goes further.
Per-Customer Policy Overrides
Your global policies work for most customers. But sometimes you need flexibility for specific relationships.
Cancellation Windows
Trusted regulars might get a 12-hour window instead of 48 hours. New customers might require longer notice.
Deposit Requirements
Require deposits for new customers or no-show history. Waive deposits for established relationships.
Booking Preferences
Custom booking rules, communication preferences, and scheduling constraints per customer.
6 Genuine Competitive Advantages
These aren't trivial feature differences. They're architectural advantages that solve real customer pain points.
Lifecycle Automation
Automate as much or as little as you want, from booking to payment. With 50%+ of appointments self-service and 70%+ booked after hours, it's like having a receptionist trained on your rules.
- Self-service booking 24/7
- Automated SMS & email reminders
- Terms & vaccination checks
- Payment pre-authorisation
- Automatic invoicing & receipts
- Auto-charge after service
Dual Booking Modes
Two modes for different workflows. Magic Schedule handles availability-checked bookings with confidence. Quick Force gives you direct control to schedule without restrictions.
- Self-service with availability checks
- Direct diary control when needed
- Choose based on your workflow
- Best of both worlds
Seamless, Secure Payments
Get paid automatically. Built-in invoices branded with your logo, colours & ABN. Connect to Xero Bank Feeds for seamless accounting. We use Stripe under the hood to securely manage all payment processing.
- Card on File (auto-charge)
- SMS Payment Link
- In-Person Card Terminal
- Pre-Auth for No-Show Protection
- Branded Invoices with ABN
- Xero-ready accounting via Bank Feeds
Self-Service Packages
Customers buy 10-walk bundles at 3am, credits automatically apply at checkout. Lock in recurring revenue with zero admin work.
- 5, 10, 20-pack bundles
- 24/7 self-service purchase
- Automatic credit deduction
- Transparent balance tracking
Per-Resource Capacity
Never overbook your facilities. Set precise limits for every kennel, play area, grooming station, and van.
- Per-resource capacity limits
- Real-time utilisation tracking
- Colour-coded timeline
- Safety regulation compliance
Native Course Management
Purpose-built for dog trainers. Not recurring appointments pretending to be courses.
- Course Templates
- Course Instances with real dates
- Enrolment tracking
- Attendance management
- Lifecycle management
Don't just take our word for it
Real feedback from Australian pet business owners
“I am very excited and glad I went with them, the pricing structure makes sense and they are working very hard to make this the number one pet booking system in Australia. The customer service is out of this world, they focus on what animal businesses actually need and listen to their clients.”
Sacha
My Dogs Daycare, QLD
“Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually.”
Camille Hartnett
Trail Sniffers, NSW
“Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'.”
Annika Le Rade
Hound Health Bondi, NSW
Profile Questions
Everything you need to know about Petboost pet & owner profiles.
Start Building Complete Pet Profiles Today
8 organised tabs. Customer collaboration. Policy overrides. Everything about every pet & owner in one place.